Privacy Policy

01Who can use joballa

joballa is only for people aged 18 or over. Eighteen is the minimum age to obtain a national identity card in Cameroon, and identity verification is a core part of the platform. We do not knowingly collect personal data from anyone under 18. If we learn that we hold data belonging to a person under 18, we delete it.

02Personal data we collect

Information you give us

Account information: your full name, email address and/or phone number, your password (stored only as a cryptographic hash, never in readable form), your preferred language, and your city, region and country.

Worker profile: profile photo, professional title and summary, skills, languages, preferred job categories and types, work history, education, certifications, and any supporting documents you choose to upload.

Employer profile: company name, description and logo, company size, industry and location, and business registration or other verification documents, including the document number and the full name shown on the document.

Identity verification: images of your identity document, a selfie photograph used to confirm the document belongs to you, the verification decision, and the reason where a submission is rejected.

Payment information: the Mobile Money phone numbers and provider you register to send or receive payments, and records of payments, wallet balances and transactions. We never collect or store card numbers, bank account numbers, or Mobile Money PINs.

Content you create: job postings and requests, applications and cover notes, ratings and reviews you write, and reports or disputes you raise.

Information collected automatically

• Your IP address and browser or device user agent, recorded against significant account actions such as signing in, for security and fraud prevention
• Your device push notification token and platform, so we can send you notifications
• Your activity on the platform, such as jobs you save or hide and applications you submit
• Error and crash diagnostics

What we do not collect

• We do not collect your precise or GPS location. Locations on joballa are the city and region you enter yourself.
• We do not use advertising identifiers, and we do not show advertising.
• We do not use third-party analytics or tracking services, and we do not track you across other apps or websites.

03Why we use your data

We only use your personal data for the purposes described here. We do not sell your personal data, and we do not share it for advertising.

04Automated review of content

To keep the platform safe, job postings are scanned automatically to detect scams, illegal work and other content that breaks our rules. Verification documents may also be checked automatically to help detect forgery and confirm a document is legible and valid.

This review uses AI services provided by Anthropic and Google. Content sent for review may include the text of a job posting or an image of a submitted document. Under our agreements with these providers, that content is not used to train their models.

Automated review never makes a final decision on its own where that decision would significantly affect you. A person on the joballa team reviews and decides every identity verification, every rejection and every account suspension. If a decision affects you and you disagree with it, write to info@joballa.com and ask a person to look at it again.

05Who we share your data with

Other users of joballa

Employers can see the profile of a worker who applies to their job, including name, photo, professional title, summary, skills, languages, work history, education, certifications, city and region, verification badges, and ratings and reviews. Workers can see an employer's company profile, verification badges, ratings and reviews, and the jobs they post.

We never show other users your identity documents, your selfie, your Mobile Money numbers, or your password. Verification documents are seen only by joballa staff who review them. Other users see only the resulting badge, such as “Verified Individual”.

Service providers

These companies help us run joballa. Each processes personal data only on our instructions and only as needed to provide their service.

Legal disclosures

We may disclose personal data where we are required to by law, by a court or by a competent authority, where it is necessary to establish, exercise or defend a legal claim, or where it is necessary to protect the safety of a person.

06International transfers

joballa operates in Cameroon, but some of the service providers above store or process data on servers outside Cameroon, including in the European Union and the United States. Where data is transferred outside Cameroon, we rely on the contractual protections offered by those providers, which require them to protect the data and process it only on our instructions.

07How long we keep your data

08Deleting your account and your data

You can delete your joballa account at any time, in the mobile app under Settings → Account → Delete account, on the website under Settings → Account → Delete account, or by writing to info@joballa.com with the subject “Account deletion request”.

Deletion through the app or the website takes effect immediately. Requests sent by email are completed within 30 days, and usually within 14.

Permanently deleted

• Your profile, photo and generated CV
• Your identity documents, selfie and verification records
• Mobile Money numbers saved for payouts
• Saved jobs, application drafts and notifications
• Your password, sign-in details, sessions, devices and activity logs

Kept, without anything that identifies you

Records of payments, completed engagements, disputes and their outcomes, and ratings and reviews are kept. These are required for accounting and tax purposes, and the other party to a job is entitled to keep a record of work that was completed and money that changed hands. Once your account is deleted, these records are detached from your name, contact details, documents and photo, and cannot be used to identify you.

A deleted account cannot be recovered or signed into again.

09Your rights

• Access the personal data we hold about you
• Correct anything inaccurate — most profile data you can edit yourself in the app
• Delete your account and personal data
• Object to or restrict certain processing
• Ask for a copy of your data in a portable format
• Ask a person to review an automated decision that affects you
• Withdraw consent where processing is based on it, such as push notifications

To exercise any of these rights, write to info@joballa.com. We respond within 30 days. We may ask you to confirm your identity first, so that we do not disclose your data to someone else. If you believe we have not handled your personal data properly, you have the right to complain to the competent data protection authority in Cameroon.

10Security

• All traffic between your device and our servers is encrypted with HTTPS/TLS
• Passwords are stored only as salted cryptographic hashes, never in readable form
• Identity documents are held in access-controlled storage that is not publicly browsable
• Access to verification documents is restricted to staff who need it to do their job
• Sessions and refresh tokens can be revoked, and account actions are logged to detect suspicious activity

No system is perfectly secure. If a breach affects your personal data and puts you at risk, we will notify you and the relevant authority as required by law.

11Changes to this policy

We may update this policy as the service changes or the law requires. When we make a significant change, we will update the date above and notify you in the app, by email, or both, before the change takes effect. Continuing to use joballa after a change means you accept the updated policy.