01Signing up and your account
Why was my phone number rejected when signing up?
joballa currently serves Cameroon only, so numbers must be Cameroonian: 9 digits starting with 6, entered after the +237 prefix. Enter only the part after +237.
Who can use joballa?
Anyone aged 18 or over. Eighteen is the minimum age to obtain a national identity card in Cameroon, and identity verification is central to how the platform works.
Is joballa my employer?
No. joballa is a marketplace that connects workers and employers. We do not employ workers, set wages, or control how work is done. Your agreement is directly with the employer.
02Verification
How long does identity verification take?
A member of our team reviews every submission by hand, usually within one to two working days.
Why was my verification rejected?
Almost always because the images were unclear. Make sure the photo of your ID is sharp, uncropped and well lit, and that your selfie clearly shows your face. You can submit again once you have better photos.
Who can see my identity documents?
Only joballa staff reviewing them. Other users never see your documents or your selfie — they only see the resulting badge, such as “Verified Individual”.
03Your profile and applying
Why is my profile not 100% complete?
Profile strength is weighted across your photo, summary, skills, work history, education, certifications, languages and verification. The checklist on your profile shows exactly what is missing. Adding at least three skills and completing verification move it the most.
I applied for a job but heard nothing back.
Employers review applications in their own time. You can see the status of every application under Applications. If an employer takes no action the posting eventually closes, and you are free to apply elsewhere meanwhile.
What does the match percentage mean?
It compares your skills, experience, location and preferences against what the job asks for. Tap it to see the breakdown, including which requirements you meet and which you do not.
04Payments
When and how do I get paid?
Employers pay through the app using MTN Mobile Money or Orange Money, to the number saved in your payment details. Check that the number is correct and matches the operator you selected — a wrong number is the most common cause of a failed payout.
Does joballa charge a fee?
No. joballa does not currently charge workers or employers anything, and we will never charge a worker to apply for or be considered for a job. If we introduce fees later, we will tell you in advance.
The employer has not paid me. What can I do?
Raise a dispute from the engagement. Our team reviews the job, the application and the payment records, then decides what happens to any money held on the platform. Our decision covers the platform only and does not affect your right to pursue the matter legally.
05Privacy and closing your account
How do I delete my account?
In the app, go to Settings → Account → Delete account. On the web, Settings → Account → Delete account. If you cannot sign in, email info@joballa.com. Full details are on the account deletion page.
Does joballa track me or show ads?
No. There is no advertising, no advertising identifiers, and no third-party analytics or cross-app tracking. We also do not collect your GPS location — locations are the city and region you enter yourself.